Legal · Website

Website Privacy Policy

This policy explains how Vessel Control LLC collects and uses personal information when you visit vessel-control.com, request information, or contact our team.

Last updated: July 17, 2026

1. Who we are

VESSEL CONTROL LLC, doing business as VesselControl, is a Florida limited liability company. For the website activities described in this policy, Vessel Control LLC is generally the business or data controller that decides why and how personal information is processed.

You can contact us at contact@vessel-control.com or +1 (305) 897-6669. VesselControl is a company registered in Florida, United States.

2. Scope of this policy

This policy applies to the public VesselControl website, its contact forms, optional website chat, and related communications. It does not govern the VesselControl software platform, customer accounts, or customer-controlled operational data. Those services are subject to separate platform terms, privacy notices, and data-processing agreements.

3. Information we collect

  • Contact information you submit, including name, business email, company, telephone number, vessel type, fleet size, and message.
  • Chat and support information, such as your name, email address, conversation content, and related support records when optional chat is enabled and accepted.
  • Technical and usage information, such as IP address, browser and device type, requested pages, timestamps, referral information, and security logs.
  • Cookie preferences and language selection, as described in our Cookie Policy.
  • Information you choose to provide when contacting us through email, telephone, WhatsApp, LinkedIn, Instagram, or another third-party channel.

4. Why we use personal information

Depending on your location, our processing may rely on your request to take steps before entering a contract, our legitimate interests, consent, or compliance with legal obligations.

  • Respond to enquiries, arrange demonstrations, and prepare commercial proposals.
  • Operate, secure, troubleshoot, and improve the website.
  • Provide optional website chat and customer support when you request or consent to it.
  • Measure website performance and understand engagement when analytics consent has been granted.
  • Prevent fraud, abuse, attacks, and other security incidents.
  • Comply with law, protect our rights, and establish or defend legal claims.

5. Service providers and disclosures

We do not sell personal information for money. We disclose information only as needed for the purposes described in this policy, subject to appropriate contractual or legal protections.

  • Freshdesk, used to create and manage contact and support tickets and to provide optional website chat.
  • Telegram, used as an internal notification channel for authorised team members when a website enquiry is received; the notification may contain information submitted in the form.
  • Cloud infrastructure, security, and delivery providers, including AWS and Cloudflare.
  • Google Analytics, only when configured and after analytics consent is granted where required.
  • Professional advisers, regulators, courts, public authorities, or transaction counterparties when legally necessary.
  • Third-party services you deliberately choose to use, such as WhatsApp or social networks, which process information under their own policies.

6. International processing

Vessel Control LLC is based in the United States, and our service providers may process information in the United States and other countries. Where applicable law requires it, we use recognised transfer mechanisms or contractual safeguards and take steps designed to protect the information during international transfers.

7. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. We consider the status and duration of the business relationship, the need to respond to or document an enquiry, security requirements, applicable limitation periods, legal obligations, and backup cycles. When information is no longer required, we delete, anonymise, or securely isolate it, unless a legal hold or other lawful requirement applies.

8. Your choices and privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, information about disclosures, or withdrawal of consent. You can change non-essential cookie choices at any time through Cookie Settings. Withdrawing consent does not affect processing that was lawful before withdrawal.

To submit a privacy request, email contact@vessel-control.com with the subject “Privacy Request”. We may need to verify your identity and authority before completing a request. You may also have the right to complain to your local data-protection or consumer-protection authority.

9. Security

We use administrative, organisational, and technical measures designed to protect information against unauthorised access, loss, misuse, alteration, and disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

10. Children

This business-to-business website is not directed to children, and we do not knowingly collect personal information from anyone under 18 through the website. If you believe a child has provided information, please contact us so we can review and delete it as appropriate.

11. Updates and contact

We may update this policy to reflect changes in the website, our providers, or legal requirements. The date above identifies the current version. Material changes will be communicated in an appropriate manner.

Questions about this policy may be sent to contact@vessel-control.com.